This Privacy Policy explains how Insight Home Healthcare Inc we, collects, uses, discloses, and protects your information when you visit our website Insighthomehealthcare.com or any associated pages, request information, book appointments, or interact with us online.
This policy covers general website visitors and online interactions. Protected Health Information (PHI) collected during actual home health care services is governed by our separate Notice of Privacy Practices under the Health Insurance Portability and Accountability Act (HIPAA) and California’s Confidentiality of Medical Information Act (CMIA). Patients receive that notice directly.
By using our Site, you consent to the practices described in this Privacy Policy. We are committed to protecting your privacy and complying with applicable laws, including the California Consumer Privacy Act (CCPA/CPRA).
1. Information We Collect
Information You Provide:
Contact details (name, email address, phone number, mailing address)
Details submitted through appointment requests or contact forms
Health‑related information you voluntarily submit (e.g., health concerns or preliminary intake details)
Payment or insurance information (processed securely by third‑party providers)
Automatically Collected Information:
IP address, browser type, device information, operating system
Usage data (pages visited, time on site, referral source, interactions)
Cookies and similar tracking technologies
Information from Third Parties:
Data from analytics tools, online scheduling platforms, or social media interactions
We do not knowingly collect personal information from children under the age of 13.
2. How We Use Your Information
We use the collected information to:
Respond to inquiries and provide information about our home healthcare services
Process and manage appointment requests
Send appointment confirmations, reminders, and administrative communications
Improve our website, services, and patient experience
Analyze site performance and user engagement
Comply with legal obligations and protect our rights
PHI related to treatment is used solely as permitted under HIPAA for treatment, payment, healthcare operations, and other lawful purposes.
3. How We Share Your Information
We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for marketing or promotional purposes.
4. Cookies and Tracking Technologies
We use cookies for essential site functionality, analytics, and to improve user experience. You can manage cookies through your browser settings. Please review your browser’s privacy controls for more information.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain website‑related personal information only as long as necessary to fulfill the purposes described in this policy or as required by law. Medical records are retained in accordance with HIPAA and California state retention requirements.
7. Your Rights and Choices (Including CCPA/CPRA)
All Users May:
Opt out of marketing emails using the unsubscribe link
Request access to or correction of personal information
California Residents (CCPA/CPRA Rights):
Right to know what personal information is collected and shared
Right to delete personal information (with legal exceptions)
Right to correct inaccurate personal information
Right to opt out of the sale or sharing of personal information (we do not sell data)
Right to limit use of sensitive personal information
Right to non‑discrimination when exercising privacy rights
Requests can be submitted using the contact details below. We respond within the timeframes required by law.
8. International Data Transfers
If you access the Site from outside the United States, your information may be transferred to and processed in the U.S. Appropriate safeguards are used where required by law.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised Effective Date. Please review this policy regularly.
We do not sell or rent your personal information to third parties.